Account Manager

Job Description

The Account Manager is responsible for comprehensive ownership of client relationships. He (she) will serve as the primary external company representative for assigned accounts derived from existing company relationships. In addition to overseeing existing relationships, the Account Manager will also be responsible for cultivating incremental streams of business by identifying, soliciting, and securing new client partners. The ideal candidate will possess excellent verbal and social skills in addition to a talent for multi-tasking and problem solving.

This is the right role for you if you:

• Enjoy meeting new people and starting and maintaining multiple streams of dialogue
• Do well in social settings with industry professionals from a variety of disciplines
• Can adjust to a wide variety of projects as required on a daily basis
• Can operate as a self-starter, encouraging consistent communication with cross-functional teammates
• Are willing to be accountable and take lead in solving complicated problems as they arise
• Possess a keen attention to detail
• Believe strongly in your ability to improve and perfect processes

Job Duties & Responsibilities

• Ownership and maintenance of assigned client relationships.
  • Leverage of current relationships for the purpose of expanding our current business at each client
• Origination of new accounts via relationship management, scheduling and outreach, report management, and efficient resolution of issues
• Prospecting of new accounts through phone, email, social media, associations, and networking events
• In all cases, adherence to the CGT Staffing sales process, including but not limited to:
  • Ownership of business negotiation and client contracts, including coordination contract renewals
  • Delivery of regular job requests from each client
  • Management of client feedback and proactive ownership of the job pipeline with a goal to eliminate any and all delays as they arise
  • Scheduled meetings and touch bases with all potential consultants and hiring managers
  • Cooperative oversight of interviews, client feedback, onboarding, and starts, in partnership with other cross-functional team members
  • Full cooperation with all Relationship Managers, including awareness of their progress and activity on each job request
• Supervision and maintenance of all owned client and job pages in CGT Staffing’s Applicant Tracking System (ATS), ensuring population and completion at all times to your best ability
• Delivery of a weekly progress report to executive leadership, summarizing:
  • Key notes
  • Current week’s meeting updates
  • Upcoming meetings, contacts, and the goals associated with each
  • Total pipeline review of all current accounts, open positions, and forthcoming job requests
• At all times, promoting a positive, efficient, and capable demeanor as a client-facing representative of CGT Staffing
• Additional responsibilities as required by business necessity

Requirements